Active Listening & Observation Skills
Half-Day Short Course - Active Listening & Observation Skills
(delivered with User Research as a 2-day module)
Who the training is for:
Our Students come from a diverse background, but are aiming at careers in Business Analysis, Digital Strategy, Service Design, Product Management and similar. Some are already in these roles and are looking to strengthen and advance their skills, whilst some are re-skilling from another career.
Why this topic is relevant:
Our students perform or are working towards roles where understanding people, and situations, uncovering their needs and gathering human insights is key. This can be in relation to user research, customer insight, requirements gathering, stakeholder mapping, project facilitation and business readiness.
Objectives:
This interactive and informative workshop will equip learners with tools to enhance their skills in active listening and observation and learn how to apply them to their disciplines: We
- To appreciate what active listening is and how to improve your skills
- To improve observation skills to be applied to exercises in your personal and professional life