Service Blueprinting - April 2021
Who the training is for:
Our students on this course have backgrounds in various disciplines including; Business Analysis, Digital Strategy, Service Design and Product Management. Some already have roles in these areas and others are looking to strengthen their skill-set, while others are looking to make sideways move into these disciples.
Why this topic is relevant:
Service blueprinting is key visualising and communicating service touch points and processes. It ties together the design of service from the internal and external point of view. Understanding both the front and backstage, and being able to analyse and communicate this via a blueprint are key skills for those involved in designing services.
Objectives:
This hands-on workshop covers all the tools and techniques for articulating and analysis service from front to back.
- Students will learn: How to analyse a service
- What information you need to gather and understand
- Tools and techniques to uncover service touch points and processes
- How to articulate and visualise a service a blueprint